Due process for non-union employees: The influence of system characteristics on fairness perceptions
研究了替代性争议解决系统的特征（可信、可及、安全）如何影响非工会非管理员工的公平感知，进而影响他们使用该系统的意愿。
This article examines fairness perceptions associated with alternative dispute resolution systems. Collaborating with seven Center for Advanced Human Resource Studies sponsors, data collected from 450 non-union, non-management employees were analyzed. The major finding is that alternative dispute resolution systems that are regarded as credible, accessible, and safe (i.e., no retaliation) influence perceptions of fairness which, in turn, influence the likelihood to use the system. Implications are drawn for practice and research. © 1996 by John Wiley & Sons, Inc.