Third-Party Sensemaking in Interpersonal Conflicts at Work: A Theoretical Framework
基于冲突与社会认知文献，提出一个理解冲突引发的意义建构行为的模型，包含情绪、认知和行为三个成分，并受发起方焦点影响，对研究职场冲突的学者有参考价值。
Theoretical and empirical models of interpersonal conflict focus primarily on engagement and avoidance behaviors between the conflict parties. Recent studies of workplace conflicts, however, suggest that encounters with third parties (e.g., co-workers, friends, family) are common responses to perceived incompatibility of interests. This paper introduces a model for understanding conflict-induced sensemaking behaviors, grounded in the conflict and social cognition literatures. Three components of sensemaking are proposed-emotional, cognitive, and behavioral. These elements are influenced by the focus of the party initiating sensemaking, as we illustrate through case-history scenarios.