Information Technology and Organizational Learning: An Investigation of Exploration and Exploitation Processes
通过扩展March（1991）的计算模型，引入电子邮件、最佳实践知识库和群件三种信息技术支持的学习机制，研究它们对组织学习中探索与利用动态的不同影响，并发现这些影响取决于组织与环境条件及机制间的交互作用。
This study investigates the effects of information technology (IT) on exploration and exploitation in organizational learning (OL). We use qualitative evidence from previously published case studies of a single organization to extend an earlier computational model of organizational learning (March 1991) by introducing IT-enabled learning mechanisms: communication technology (e-mail), knowledge repositories of best practices, and groupware. We find that each of these IT-enabled learning mechanisms enable capabilities that have a distinct effect on the exploration and exploitation learning dynamics in the organization. We also find that this effect is dependent on organizational and environmental conditions, as well as on the interaction effects between the various mechanisms when used in combination with one another. We explore the implications of our results for the use of IT to support organizational learning.