A new paradigm for customer and supplier relationships
审视了传统客户与供应商关系的假设及其局限，提出新范式以指导企业在无边界世界中提升竞争力，并指出人力资源部门可通过四种策略引领这一转型。
Abstract As boundaries between companies blur, the traditional assumptions that have guided relationships between suppliers and customers for much of the past century may need to be recrafted. This article examines these old assumptions and their limitations and suggests a new set of assumptions—a new paradigm—to guide companies towards greater competitiveness in the boundaryless world of the '90s and beyond. The Human Resource function can play a leadership role in the transformation to this new paradigm—using four strategies that are outlined here.