From Complex Organizations with Simple Jobs to Simple Organizations with Complex Jobs
强调设计理论在组织科学中的重要性,以荷兰的“整体组织更新”方法为例,说明如何将提供简单工作的复杂组织转变为提供复杂工作的简单组织,对管理者和组织研究者有参考价值。
Organization redesign has become widely accepted as a regular task for management, recently invigorated by the interest in Business Process Reengineering. In spite of that, it is still a neglected area in organization science. This paper emphasizes the importance of design theory and design-oriented research. The potential role of design theory is exemplified by the description of Integral Organizational Renewal (I0R), a design theory grounded in practical experience in the Netherlands. This approach can be viewed as a Dutch variant of Sociotechnical Systems Design. The essence of this approach lies in the transformation of complex organizations offering simple jobs into simple organizations offering complex jobs. IOR can both be regarded as an expert approach and as a route for self-design. The approach enables the members of the organization to develop and use their own design expertise. IOR is therefore not only a strategy for organization design, but for organization development as well. The paper points to opportunities to make organization research more relevant to organization practice.