Is Computer-Mediated Communication Intrinsically Apt to Enhance Democracy in Organizations?
质疑技术决定论观点，认为计算机中介沟通（如电子邮件）对组织民主的影响并非固有，而是由使用情境塑造，并强调社会认同过程在其中的作用。
Recent studies on social and organizational processes involved in computer-mediated communication (CMC) are discussed. A technological deterministic approach, which views CMC as inherently apt to support democracy in organizations, is challenged. Claims about equal access, overcoming socialbarriers, openness and de-individuation, are critically examined with reference to up-to-date literature. Our point, consistent with sociotechnical theory, is that CMC, especially in E-mail use, can alter rhythms and patterns of social interactions in ways both powerful and pervasive, neither positive nor negative in themselves, but shaped by local contexts of use. Stress on social identity processes involved in CMC is suggested as relevant to further research.