An Integrative Model of Organizational Trust: Past, Present, and Future
回顾了1995年以来信任研究的关键问题，澄清并扩展了分析层次、时间、控制系统、互惠和测量等主题，并探讨了情感、违规与修复、不信任、跨文化等新领域，为未来研究指明方向。
A considerable amount of research has examined trust since our 1995 publication. We revisit some of the critical issues that we addressed and provide clarifications and extensions of the topics of levels of analysis, time, control systems, reciprocity, and measurement. We also recognize recent research in new areas of trust, such as affect, emotion, violation and repair, distrust, international and cross-cultural issues, and context-specific models, and we identify promising avenues for future research.