Trust Diffusion: The Effect of Interpersonal Trust on Structure, Function, and Organizational Transparency
通过五个企业案例和定量分析，研究了信任如何在组织层级间扩散，发现互惠二元关系、非正式网络位置和沟通合作行为对建立信任氛围至关重要，且组织透明度与信任水平正相关。
This study presents an organizational model to explain when and how trust permeates an organization, when it is constrained and to what extent it informs the perceptions of transparency among stakeholders. Through the use of qualitative research, resulting in five corporate case studies, and a separate quantitative analysis, it was possible to demonstrate ways in which trust can be diffused amongorganizational layers. These findings add to the literature by analyzing trust in organizational settings via reciprocal dyadic relationships in a social-structural context. These findings suggest that functional elements and informal network position contributed to the dyad's ability to establish positive trust climates and specific communication and cooperative behaviors were critical in diffusing trust to the group level; the degree of organizational transparency positively correlated to the degree of dyadic and group-level trust.