A Dependent Demand Approach to Service Organization Planning and Control
提出一种需求依赖方法,用于服务组织的规划与控制,借鉴制造业的物料需求计划思想,帮助管理者更有效地管理服务运营。
Charles A. Snyder, James F. Cox, Richard R. Jesse, Jr., A Dependent Demand Approach to Service Organization Planning and Control, The Academy of Management Review, Vol. 7, No. 3 (Jul., 1982), pp. 455-466