The Mindlessness of Organizational Behaviors
论文提出组织行为大多基于脚本无意识地执行，这些脚本通过组织社会化、工作经验和象征性管理习得，虽节省认知资源但导致缺乏警觉、感知封闭和决策中的迷信学习，并探讨了未来研究方向。
Much organizational behavior is argued to be performed mindlessly, on the basis of scripts learned through organizational socialization, work experience, and symbolic management. While scripts conserve cognitive capacity, provide a basis for organizing and evaluating behavior, legitimate organizational activities, moderate role conflict, andfacilitate sense making, prediction, and control, they also induce a lack of vigilance and authenticity in operating routines, and bunkered perceptions, premature closure, and superstitious learning in decision making. Directions for future research include documenting the existence and effects of mindlessness, and exploring the predisposing conditions of script processing and means of maximizing the functional and minimizing the dysfunctional aspects of scripts on organizational effectiveness.