Evaluating Prospective e‐Providers: An Empirical Study
基于资源基础观，通过对103家公司的数据聚类和方差分析，识别并关联了电子服务提供商的评估标准与评估过程因素，发现企业更看重无形标准，且跨职能参与影响项目绩效。
SUMMARY It has been problematic to evaluate prospective providers prior to actual adoption and use of their technologies and services. This research uses the resource‐based view of the firm to identify, prioritize and relate e‐provider evaluation criteria and evaluation process factors to user satisfaction levels, using cluster analysis and ANOVA on data gathered from 103 companies. The results suggest that firms prioritize intangible evaluation criteria over tangible criteria. Project performance is associated with e‐provider performance on intangible evaluation criteria, as well as cross‐functional participation in the evaluation process.