The Experience and Evolution of Trust: Implications for Cooperation and Teamwork
分析信任在组织中如何演变，以及它如何影响合作与团队协作，探讨价值观、态度、情绪等因素如何决定信任体验，并区分条件信任与无条件信任两种状态。
In this article we analyze the way that trust evolves in organizations and how it influences cooperation and teamwork. We propose that the experience of trust is determined by the interplay of people's values, attitudes, and moods and emotions. Then, using the perspective of symbolic interactionism, we examine how trust evolves and changes over time, describing two distinct states or forms of trust: conditional and unconditional. We look, too, at the factors involved in the dissolution of trust. Finally, we explore the relationship between trust and an important component of organizational performance and competitive advantage: interpersonal cooperation and teamwork.