Seeing sustainability in business operations: US and British food retailer experiments with accountability
比较英美食品零售业应对可持续性挑战的差异，发现英国零售商通过建立责任体系获得商业优势，比美国同行更可能应对未来可持续性问题。
Abstract This article compares how food retail industries in Britain and the United States are facing sustainability challenges. The British and US industries are in different stages of maturity in identifying and responding to sustainability. Some UK retailers have begun developing broad‐based accountability systems that may aid them to see sustainability in their business operations. By examining what retailers are doing, how accountability systems can inform retailers and the business case for accountability, this article argues that retailers can gain significant business advantages with strategies to improve accountability. Compared with their American counterparts, British retailers may be better placed to deal with sustainability issues in future. Copyright © 2005 John Wiley & Sons, Ltd and ERP Environment.