The Effectiveness of Self-Managing Teams: A Quasi-Experiment
在一家电信公司通过准实验设计比较了自我管理团队与传统管理团队的效果，发现前者在客户服务、技术支持等工作中更有效，对管理者和研究者有参考价值。
This study used a quasi-experimental design to assess the effectiveness of self-managing teams in a telecommunications company. These teams performed customer service, technical support, administrative support, and managerial functions in a variety of locations. The balance of evidence indicates that self-managing teams were more effective than comparable traditionally-managed groups that performed the same type of work. The study illustrates the value of a collaborative research project in which researchers and clients jointly define the research questions, study design, and methods.