Training, Continuous Improvement, and Human Relations: The U.S. TWI Programs and the Japanese Management Style
探讨美国TWI项目对日本管理风格的影响,指出其培训了千万管理者与工人,并衍生出多种课程,至今在日本广泛应用,为追求工业生产力与质量的国家提供经验。
W. Edwards Deming, Joseph Juran, and other American experts have rightfully earned a place in history for their significant contributions to the industrial development of Japan. However, the U.S. Training Within Industries (TWI) programs, installed in Japan by the Occupation authorities after World War II, may well have been even more influential. At least ten million managers, supervisors, and workers are graduates of the TWI programs or one of their many derivative courses, which still remain in wide use in Japan. Indeed, a number of management practices thought of as Japanese trace their roots to TWI. Japan's TWI experience offers important lessons to countries seeking to boost industrial productivity and quality on a national scale.