A Strategy for Managing Conflict in Complex Organizations
提出诊断和干预组织冲突的策略，涵盖个人、人际、群体内部和群体间四个层面，旨在维持适度冲突并提升组织效能。
The management of organizational conflict involves the diagnosis of and intervention in conflict at intrapersonal, interpersonal, intragroup, and intergroup levels. A diagnosis should indicate whether there is need for intervention and the type of intervention needed. In general, an intervention is designed to attain and maintain a moderate amount of conflict a various levels and to enable the organizational members to learn the styles of handling interpersonal conflict so that the individual, group, and overall organizational effectiveness are enhanced.