Tit for Tat? The Spiraling Effect of Incivility in the Workplace
提出职场不文明行为的概念，解释其如何可能螺旋升级为更激烈的攻击行为，分析起始点和临界点的机制，并讨论促进因素及对研究者和实践者的启示。
In this article we introduce the concept of workplace incivility and explain how incivility can potentially spiral into increasingly intense aggressive behaviors. To gain an understanding of the mechanisms that underlie an “incivility spiral,” we examine what happens at key points: the starting and tipping points. Furthermore, we describe several factors that can facilitate the occurrence and escalation of an incivility spiral and the secondary spirals that can result. We offer research propositions and discuss implications of workplace incivility for researchers and practitioners.