Managerial Third-Party Dispute Intervention: A Prescriptive Model of Strategy Selection
提出一个规范模型，指导管理者干预下属之间的争端，包括定义成功解决、识别干预策略、关键影响因素、选择规则和决策树，帮助管理者根据情况选择合适策略。
This article proposes a prescriptive model to guide managers' interventions in disputes between subordinates in organizations. Toward this end (a) successful resolution is defined from a prescriptive standpoint, (b) a set of distinct intervention strategies is identified, (c) the key factors that generally affect success in intervention are identified. (d) a set of rules to govern the selection process is generated, and (e) a decision tree to prescribe the appropriate intervention strategy in different dispute situations is developed.