Perceived Trustworthiness Within the Organization: The Moderating Impact of Communication Frequency on Trustor and Trustee Effects
研究跨国公司内部沟通频率如何调节信任者个人倾向和被信任者特征对感知可信度的影响，发现高频沟通下个人倾向作用减弱，而双方组织背景作用增强。
This paper investigates the antecedents of intraorganizational trust and, more specifically, how the frequency of communication between trustor and trustee moderates the impact of these factors on perceived trustworthiness. Data on 157 dyadic relationships among 50 senior managers within a multinational corporation confirm that the effect of both trustor, as well as trustee characteristics on the level of perceived trustworthiness, is moderated by the frequency of communication between the two parties. As communication frequency increases, the trustor's general attitudinal predisposition towards peers becomes less important as a determinant of his/her evaluation of trustworthiness of other managers within the organization. In contrast, as communication frequency increases, the trustor's and trustee's contexts within the organization become more important determinants of perceived trustworthiness.