如何通过将卡诺顾客满意度模型整合到质量功能展开中使产品开发项目更成功

How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment

• Kurt Matzler · 因斯布鲁克大学 通讯
• Hans H. Hinterhuber · 因斯布鲁克大学