Starting Over when the Bickering Never Ends: Rebuilding Aggregate Trust Among Clustered Firms Through Trust Facilitators
研究地理集群中企业间信任破裂后，第三方“信任促进者”如何通过其能力和声誉，在适当流程和管理倾向下，为陷入僵局的关系创造新的信任与合作机会。
Mechanisms to reconstruct trust are vital for geographically clustered firms, since they must collaborate while they also compete. This research outlines the role of third-party “trust facilitators” in reconstructing trust in cluster environments that have evolved into states of distrust and noncollaboration. Specifically, their trust-facilitating abilities and reputation, when moderated by appropriate process structures and managerial propensities to trust, help demarcate separate relationship domains, which represent new opportunities for trust and cooperation to emerge in relationships previously gridlocked in uncooperativeness. I discuss implications for theory and public policy.