Turnover‐induced Forgetting and its Impact on Productivity
通过案例研究和回归模型，发现人员突然流动会导致组织遗忘，这种遗忘会降低生产率，即使产出仍在积累。
In this paper we investigate organizational forgetting, the notion that a firm's knowledge does not persist over time, exploring knowledge depreciation caused by changes in human capital. We first conduct an in‐depth exploratory case study to identify organizational forgetting. The empirical evidence suggests that organizational forgetting occurs when abrupt personnel turnover takes place. The data reveal a forgetting pattern that is entirely episodic in nature. Thereupon we conduct a confirmatory piece, using multiple regression models, to measure the impact of organizational forgetting on overall productivity. We find that, as a result of repeated forgetting processes, productivity falls in spite of continued output accumulation because of changes in the characteristics of the resource where experience resides.