Good acting requires a good cast: A meso-level model of deep acting in work teams
基于情绪传染理论，研究团队中深层扮演的趋同现象，发现团队内深层扮演水平越一致，成员情绪耗竭越低、工作满意度和角色内绩效越高。
This study proposes and tests a meso-level model of deep acting in work teams that draws on emotional contagion theory to explain how shared means of complying with display rules can arise in work teams. We argue that the presence of influential deep actors can lead to greater convergence (lower dispersion) on individual deep acting in the team. That is, team members behave more similarly. When a team has greater convergence, deep acting by individual members should be related to lower emotional exhaustion and higher job satisfaction and in-role performance. In a sample of mature work teams, these hypotheses received general support. Our findings suggested that team-level deep acting effects can foster benefits for team members (lower emotional exhaustion and higher satisfaction) and organizations (higher job performance). Copyright © 2014 John Wiley & Sons, Ltd.