如何通过影响他人的感受赢得友谊和信任:人际情绪调节与关系质量的调查

How to win friendship and trust by influencing people’s feelings: An investigation of interpersonal affect regulation and the quality of relationships

HUMAN RELATIONS · 2012
被引 120
人大 AFT50ABS 4

中文导读

研究通过两项社交网络调查发现,主动改善他人情绪能提升双方对友谊和信任的感知,且这一效应由情绪积极变化中介,对理解高质量关系的形成有启示。

Abstract

Research suggests that people deliberately try to improve others’ feelings in a variety of social contexts. However, little is known about whether and how interpersonal affect regulation influences the quality of people’s relationships. Two applied social network studies investigated the relational effects of interpersonal affect regulation. In Study 1 attempts to improve others’ affect among grocery store employees were associated with both regulatory targets’ and agents’ perceptions of friendship and trust. In Study 2 we replicated this finding among staff and prisoners in a high-security prison. Additionally, we showed that these associations were mediated by positive changes to regulatory targets’ and agents’ affect. The results provide insights into the social consequences of interpersonal affect regulation and help to elucidate the factors influencing the formation and maintenance of high-quality relationships.

社会心理学人际关系情绪调节组织行为学