A Social Information Processing Perspective of Coworker Influence on a Focal Employee
研究同事如何通过社交信息处理影响焦点员工的工作绩效，发现同事-员工交换通过角色模糊部分中介任务绩效和组织公民行为，且同事的组织公民行为直接并调节性地促进员工绩效。
Acritical omission in the coworker influence literature is how a coworker influences a closely related (focal) employee’s job performance behaviors and whether this influence is contingent on that coworker’s own behaviors. By integrating social information processing and social cognitive theories with social exchange and role theories, we hypothesize that there are, at least, three distinct types of coworker dyadic influence. Accordingly, we developed and tested a moderated mediation model to explicate such influence. Two multisource, field-design studies conducted in Hong Kong support the modeled relationships in that employee role ambiguity partially mediated the relationships between coworker–employee exchange and two types of employee job performance behaviors—task performance and organizational citizenship behavior (OCB). Furthermore, coworker OCB fostered employee job performance behavior both directly and interactively, acting as a moderator to weaken the relationships between employee role ambiguity and the two types of job performance behaviors.