Strategic Decision Making: The Effects of Cognitive Diversity, Conflict, and Trust on Decision Outcomes
基于信息处理理论，研究了高层管理团队中认知多样性、任务冲突和能力信任如何相互作用并影响决策质量，对85家美国医院的高管团队调查发现认知多样性通过任务冲突影响决策结果，且信任会强化这一关系。
Basing their hypotheses on information processing theory, the authors incorporate important group processes within strategic decision making. They examine the interrelationships of cognitive diversity, task conflict, and competence-based trust and their effects on decision outcomes. Their survey includes top management teams from 85 U.S. hospitals. They found that cognitive diversity has a strong positive relationship with task conflict and that competence-based trust strengthens this relationship. In addition, these results suggest that task conflict mediates the effects of cognitive diversity on decision outcomes.