Bank–Firm Relationships: Do Perceptions Vary by Gender?
研究了小企业主/经理与银行经理的性别组合如何影响对银行关系的信任、信贷满意度等认知，发现男性-男性组合评价最高，女性-女性组合最低。
This study examines how small–business owners'/managers’ perceptions about their banking relationships are influenced by the gender of both the small–business owner/manager and the bank manager. This study draws from social network theory and status expectations state theory to test how gender influences key perceptions about the bank–firm relationship. Using 696 matched firm owner/manager–bank manager pairs, our results show that male–male pairs of business owner/managers and bankers had the highest levels of trust, satisfaction with credit access, and bank knowledge, while female–female pairs had the lowest levels for each measure; with mixed pairs in the middle on all accounts.