Haunted by the Past: Effects of Poor Change Management History on Employee Attitudes and Turnover
研究发现，组织过去糟糕的变革管理历史会通过员工信念降低信任、工作满意度和变革开放性，增加愤世嫉俗和离职意愿，并预测两年内的实际离职。
Change management research has largely ignored the effects of organizational change management history in shaping employee attitudes and behavior. This article develops and tests a model of the effects of poor change management history (PCMH) on employee attitudes (trust, job satisfaction, turnover intentions, change cynicism, and openness to change) and actual turnover. We found that PCMH, through PCMH beliefs, led to lower trust, job satisfaction and openness to change, and higher cynicism and turnover intentions. Also, PCMH beliefs predicted employee turnover over 2 years.