使用质量屋确定一组最优设计需求

Determination of an optimal set of design requirements using house of quality

JOURNAL OF OPERATIONS MANAGEMENT · 1998
被引 266
人大 AFT50UTD24ABS 4*

中文导读

改进了传统质量屋方法,提出一个整合决策模型来选择最优设计需求,并用室内空气质量改善问题作为示例。

Abstract

Abstract Quality Function Deployment (QFD) has been used to translate customer needs and wants into technical design requirements in order to increase customer satisfaction. QFD utilizes the house of quality (HOQ), which is a matrix providing a conceptual map for the design process, as a construct for understanding Customer Requirements (CRs) and establishing priorities of Design Requirements (DRs) to satisfy them. Some methodological issues occurring in the conventional HOQ are discussed, and then a new integrative decision model for selecting an optimal set of DRs is presented using a modified HOQ model. The modified HOQ prioritization procedure employs a multi‐attribute decision method for assigning relationship ratings between CRs and DRs instead of a conventional relationship rating scale, such as 1–3–9. The proposed decision model has been applied to an indoor air quality improvement problem as an illustrative example.

质量功能展开质量屋客户需求设计需求多属性决策