Conflict Management Strategies Used by Successful Family Businesses
基于59家家族企业的调查，研究发现相比非家族企业，家族企业冲突管理更复杂，合作、迁就、妥协策略对家族和企业结果更好，竞争策略则相反。
This paper reports the analyses of a survey of 59 family businesses. Findings indicate that in comparison to nonfamily businesses, family businesses have a more complex set of issues to consider when managing conflict. Collaboration, accommodation, and compromise strategies produce relatively better outcomes for both family and business. A competitive strategy results in relatively negative outcomes for both business and family. High levels of collaboration contribute to positive outcomes for both family and business, and high levels of compromise and accommodation contribute to positive family outcomes. Based on a comparison of means, this paper identifies conflict management profiles for achieving positive outcomes for both business and family.