Cisco Systems: Developing a Human Capital Strategy
思科在快速扩张后遭遇互联网泡沫破裂，面临从外部收购人才转向内部培养领导者的挑战，案例为其他组织提供了人力资本战略转型的参考。
Like many technology organizations in the late 1990s, Cisco was booming. It grew so quickly, in fact, that it was bringing in up to 1000 new employees each month. Cisco's solution was to acquire talent by buying small firms, topping out in one year with 24 separate acquisitions. However, in 2000 the dot-com bubble burst and Cisco quickly realized that it had another human capital challenge on its hands: How to develop, rather than hire, the strategic thinkers and leaders needed for the future. This case study explores the challenges facing Mary Eckenrod, Cisco's Vice President of Worldwide Talent, in developing a new human capital strategy to identify and develop leaders from within the company—and to do this in a company with no tradition of developing people internally. How can Cisco move from a ''buy to a make human capital strategy? The lessons from this case provide a template that other organizational leaders can use in managing organizations through various stages of evolution and different types of growth.