Measuring the Impact of Knowledge Loss: More Than Ripples on a Pond?
通过对澳大利亚国防部一个组织的深入案例研究，发现知识流失会降低组织产出和生产力，减少组织记忆，削弱组织学习，并破坏外部知识流动，并提出了衡量知识流失对幸存员工影响的概念框架。
The impact of knowledge loss on an organization is a largely unexplored area of strategic management. This article reports the findings from an in-depth case study of an organization within the Australian Department of Defence, which suggest that lost human capital may produce decreased organizational output and productivity; lost social capital may reduce organizational memory; lost structural capital may diminish organizational learning; and lost relational capital may produce disrupted external knowledge flows. The study contributes a conceptual framework that measures the impact of knowledge loss on surviving employees.