抵制之谜:消费者牺牲购买的动机

The Boycott Puzzle: Consumer Motivations for Purchase Sacrifice

Management Science · 2003
被引 350
人大 A+FT50UTD24ABS 4*

中文导读

从经济学和心理学角度,构建消费者抵制动机的类型学,并嵌入动态经济模型,解释为何个体参与抵制这一看似无利可图的集体行动。

Abstract

A boycott is never far from a firm's exchanges with its customers. Researchers in marketing need to understand consumer protest behavior, both to aid nongovernmental organizations (NGOs) who wish to organize boycotts, and to assist managers who wish to develop appropriate strategic responses. Boycotts, like many other instances of collective action, are subject to free-rider and small-agent problems: there appears to be little or no motivation for an individual to participate. Yet they assuredly occur. We take an economic and psychological approach to the study of boycotts. Our approach is to develop a typology of motivations for consumer boycotts, to embed these motivations explicitly in a dynamic economic model, and thus to offer explanations for the extent of boycott participation.

消费者抵制购买牺牲参与动机搭便车问题