The role of relational resources in the knowledge management capability and innovation of professional service firms
研究了专业服务企业的关系建立惯例和关系协调如何通过知识管理能力影响创新，基于120家爱尔兰会计事务所的数据，发现关系惯例促进关系协调，进而提升知识管理能力，最终推动创新。
Adopting a relational perspective, this article investigates whether organizational relationship-building routines and relational coordination influence organizational knowledge management capability and ultimately innovation in professional service firms (PSFs). Using data collected from 120 accounting firms in Ireland, support is found for an inter-mediation model where both relational coordination and knowledge management capability intervene in the relationship between relational routines and innovation. Thus, a linkage model is supported whereby relational routines facilitate relational coordination, which enhances knowledge management capability, leading to innovation. This article provides evidence of the importance of relational routines and relational coordination in promoting a firm’s knowledge management capability and in fostering innovation. Results highlight the value of relational resources in PSFs and suggest a novel and easy-to-implement approach for knowledge and innovation management.