感知差异性与团队内观点采择

Perceived Dissimilarity and Perspective Taking Within Work Teams

GROUP & ORGANIZATION MANAGEMENT · 2007
被引 119
人大 A-ABS 3

中文导读

研究了员工感知到的表面与深层差异如何影响团队内的观点采择(即积极归因和共情),发现感知工作风格差异越大,观点采择越少,且当工作风格差异低时,感知年龄差异的负面影响更强。

Abstract

The authors investigate the relationship between employee perceptions of surface- and deep-level dissimilarity and within-team perspective taking. Results suggest that the more dissimilar employees perceive themselves to be from their fellow team members in terms of their work style, the less their perspective taking (i.e., lower positive attributions and empathy). In addition, the authors found that perceived work-style dissimilarity interacted with a contextually salient surface-level attribute (perceived age dissimilarity) such that when perceived work-style dissimilarity was low, perceived age dissimilarity had a stronger negative effect on within-team perspective taking. This study demonstrates the importance of considering perspective taking in their understanding of the effects of dissimilarity within teams and furthers theoretical understanding of the effects of relational demography by testing competing theories undergirding relational demography research.

组织行为学团队多样性社会认知工作团队