From incremental change to retrofit: Creating high-performance work systems
探讨了三种创建高绩效工作系统的方法（渐进式、新工厂或绿地、改造）的优缺点，帮助管理者理解如何实现系统性的组织变革。
Executive Overview To be successful in the long term, quality programs must involve more than superficial, isolated, behavioral changes. What is called for is a system-wide approach involving changes in a company's fundamental operations, beliefs, and values. How do we make this transformation to high performance work systems? In this article, we will explore the benefits and pitfalls of three approaches most commonly used: incremental, new plant or greenfield, and retrofit.