WORK ENVIRONMENT EFFECTS ON PUBLIC SECTOR GRIEVANCES
研究两家工会化公共部门组织中员工申诉的差异，发现工作环境不同会导致申诉内容显著不同，且同一组织内不同部门也有差异，对理解公共部门劳动关系有参考价值。
This study examines employee grievances filed in two unionized public sector organizations that differ markedly in their respective work environments. A total of 353 grievances were filed under seven articles of the labor contract. Statistically significant differences were found between the two organizations in terms of the issues of the labor contract that were grieved. Similarly, statistically significant differences in grieved issues were found among employees working at three sub‐divisions of the same organization. The results are discussed in the context of work environment effects on grievances, and the replicability of the findings to previous research on grievances in private sector industrial organizations.