ALIGNING LOGISTICS PERFORMANCE MEASURES TO THE INFORMATION NEEDS OF THE FIRM
研究提出一个框架，帮助企业根据自身目标评估测量需求，并选择最合适的绩效指标，避免收集无助于管理决策的信息。
Performance measurement is critically important to business success. Collecting and responding to information that does not advise management about success in meeting established goals is counterproductive and potentially injurious to the success of the firm. This research develops a framework that allows individual firms to assess their unique measurement needs in light of their stated goals, and to select performance measures most suited to addressing those measurement needs.