Gossip in Organizations: Contexts, Consequences, and Controversies
梳理了组织中闲话的背景、正负面后果及相关争议，指出闲话具有过程性特征，其影响取决于闲话三角（说者、听者、目标）的关系性质。
This article examines the key themes surrounding gossip including its contexts, the various outcomes (positive and negative) of gossip, as well as a selection of challenges and controversies. The challenges that are highlighted revolve around definitional issues, methodological approaches, and ethical considerations. The authors’ analysis suggests that the characteristics and features of gossip lend itself to a process-oriented approach whereby the beginning and, particularly, end points of gossip are not always easily identified. Gossip about a subject or person can temporarily disappear only for it to resurface at some later stage. In addition, questions pertaining to the effects of gossip and ethical-based arguments depend on the nature of the relationships within the gossip triad (gossiper, listener/respondent, and target).