The trusted general manager and business unit performance: empirical evidence of a competitive advantage
研究发现，在餐饮行业中，员工对总经理的信任程度与业务单元的销售额、利润和员工流动率显著相关，信任度不同的经理在能力、善意和正直方面的感知存在差异。
Employee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was found to be significantly related to sales, profits and employee turnover in the restaurant industry. Managers who were either more or less trusted differed significantly in perceptions of their ability, benevolence and integrity. Copyright © 2000 John Wiley & Sons, Ltd.