The intelligent enterprise a new paradigm
认为服务业和制造业中技术的开发与使用是未来财富和生产率的关键，企业应聚焦于智力资源的开发与部署，而非实物资产的管理。
Executive Overview The development and use of technology for services—whether in the “service industries” or in manufacturing—may be the key to future wealth and productivity in advanced industrial countries. Quinn believes that the organization of enterprises and effective strategies will depend more on the development and deployment of intellectual resources than on the management of physical assets. In this article he discusses the concept of disaggregating corporate activities into manageable intellectual clusters—called service activities.