Corporate Social Responsibility: A Process Model of Sensemaking
提出一个过程模型，解释管理者如何通过思考、讨论和行动来理解企业社会责任，并识别认知、语言和意动三个维度，以指导CSR活动。
In contrast to content-based models of corporate social responsibility (CSR), we propose a process model of organizational sensemaking explaining how managers think, discuss, and act with respect to their key stakeholders and the world at large. We also propose a set of cognitive, linguistic, and conative dimensions to identify such an intrinsic orientation that guides CSR-related activities. Recognizing patterns of interrelationships among these dimensions might lead to a better understanding of a firm's CSR impact and generate a rich research agenda that links key organizational features to CSR character.