Top management credibility and employee cynicism: A comprehensive model
结合定量与定性方法，研究高层管理行为如何影响员工对管理层可信度（信任与能力）的感知，进而引发员工犬儒主义的不同维度（认知、情感、行为），并最终影响组织承诺和工作绩效。
By combining quantitative and qualitative methods of study, we develop a comprehensive model of top management behaviors, perceived management credibility, and employee cynicism and outcomes. Specifically, we identify managerial behaviors that affect employees’ perceptions of two components of top management’s credibility — trustworthiness and competence — and examine how each of those components relates to employee cynicism. Top management competence and trustworthiness relate to different components of employee cynicism (cognitive, affective, and behavioral cynicism), and these dimensions of cynicism differentially relate to organizational commitment and self-assessed job performance. Content analysis of critical incidents revealed that different sets of managerial behaviors generate attributions of competence, incompetence, trustworthiness, and non-trustworthiness. This study and the resulting model open the door to more finely distilled research on management credibility and employee cynicism.