被挪用的语言:主导故事作为组织惯性的来源

The appropriated language: Dominant stories as a source of organizational inertia

HUMAN RELATIONS · 2012
被引 92
人大 AFT50ABS 4

中文导读

研究主导故事如何通过语义匹配影响组织变革,发现与主导故事语义匹配的故事更易被接受,不匹配的则被排斥,导致组织只能按主导故事方向变化,产生惯性。

Abstract

This article suggests that by regarding the semantics of storytelling, we are able to explore how dominant stories influence and may contribute to organizational inertia. Using data from two change projects in large Scandinavian companies, it is shown that in the negotiation of meaning those stories that display semantic fit with the dominant story are perceived as more convincing, while those stories that lack this attribute appear oxymoronic and fail to have an impact. As a result, the organization is only able to change in a manner congruent with the dominant story and becomes inert in other respects. We suggest that a dominant story fixes not only the meaning of events, but also the meaning of the labels available for sensemaking. By this appropriation of language, the dominant story circumscribes sensemaking and storytelling possibilities, and thereby restricts organizational flux.

组织行为组织变革叙事分析意义建构