Creativity Enhancement in Problem Solving: Through Software or Process?
通过实验室实验，研究使用创造力提升流程（手动或通过软件）对问题解决任务中创造力水平的影响，发现流程本身比交付方式更重要，且结合用户对流程知识的决策支持系统效果更佳。
This paper reports the results of a controlled laboratory experiment in which the work of Elam and Mead (Elam, J. J., M. Mead. 1990. Can software influence creativity? Inform. Systems Res. 1(1) 1–23.) was both replicated and extended to explore how knowledge and use of a creativity-enhancing process employed both manually and delivered via computer software affect the level of creativity in response to a problem-solving task. The results suggest the enhancement of creativity in response to open-ended problems is significantly affected by the process employed by the decision maker rather than the vehicle by which the process is delivered. Further, the results indicate that the capability of a decision support system (DSS) to provide directed guidance in the application of a process combined with user knowledge of the underlying process model improves creativity enhancement over use of either the DSS or the process alone.