Effects of the implementation of information technology on employees' strain and job satisfaction: A context-dependent approach
在维也纳十家公司追踪22个月，发现信息技术实施本身不直接增加员工压力，但若实施中不提升员工技能、不改进用户界面、不给员工参与机会，则会产生负面效应。
The effects on staff of the implementation of new office information technology were investigated in ten companies in Vienna using a longitudinal design. Strain and satisfaction of 331 employees (implementation sample: n = 212; control sample: n = 119) were measured at five points in time over a period of 22 months. The study is based on a context-dependent approach. Personal factors (individual differences, external load) were assessed by questionnaires, and situational factors (job design, implementation content and implementation context) by objective measures. The impact of these factors on employees' strain responses was tested using structural equation modelling (SEM). While the implementation of new technology as such made no significant contribution to the explanation of strain variables, a reasonable model fit was achieved when implementation characteristics were taken into account. The data suggest that negative effects of implementations must be expected if (1) adaptational demands do not include the enhancement of employee qualifications, (2) character-based user interfaces are not replaced, and (3) employees have few or no opportunities to participate in the implementation process. Keywords: Information TechnologyStrainContextual FactorsStructural Equation Modelling Sem