The emerging role of emotions in work life: an introduction
本文是特刊引言，介绍情绪在组织中的研究复兴，概述六篇论文探讨情绪与工作特征、愤怒、情绪劳动、情绪智力及领导情绪展示的关系，并指出未来研究方向。
Research into the role that emotions play in organizational settings has only recently been revived, following publication in 1983 of Hochschild's The Managed Heart. Since then, and especially over the last five years, the tempo of research in this field has stepped up, with various initiatives such as conferences and e-mail discussion lists playing significant roles. This Special Issue is another initiative in this genre. The six papers in the Special Issue were selected from forty submissions, and cover a wide range of contemporary research issues. The papers deal with the relationship of mood to job characteristics and to job satisfaction, manifestation of anger in dyadic relationships, perceptions and effects of emotional labor, emotional intelligence in selection interviews, and the effects of displays of sadness and anger by leaders. In this introduction, we broadly introduce the topic of emotions in workplace settings, summarize the six papers, and present some directions for future research. Copyright © 2000 John Wiley & Sons, Ltd.