Learning to work with interdependencies effectively: the case of the HRM forum of the suppliers teams at Volvo Cars Gent
通过沃尔沃汽车根特工厂与供应商共建的人力资源论坛案例，剖析了信任、共同基础、领导力等关键成功因素，为制造商与供应商建立深度互利关系提供实践参考。
Purpose The purpose of this paper is to profile the way in which Volvo Cars Gent (VCG) Belgium and its suppliers succeed in managing their interdependencies on HRM issues through a shared HRM collaborative, called the Suppliers Team Volvo Cars HRM forum (STVC‐HRM). Design/methodology/approach A case study approach is used to develop understanding of the critical factors that contribute to the forum's success. Findings It was found that the critical success factors concern the way STVC‐HRM members enacted trust, common ground, leadership, shared responsibility, and representative‐constituency dynamics. Research limitations/implications To understand the Toyota system of successful collaboration and learning with suppliers, it is necessary to look into the actual assembler‐supplier relationships and practices developed. Practical implications Building lasting manufacturer‐supplier relationships is considered to be one of the elements that contribute to Toyota's competitive advantage in supply chain management. However, other organisations struggle to improve manufacturer‐supplier relationships despite applying seemingly similar principles. The paper helps in recognising and managing the main collaboration issues at hand. Originality/value The work suggests how to build and maintain deep mutually beneficial manufacturer‐supplier relationships through the VCG‐suppliers case. Other organisations that want to develop those much‐needed relationships may learn from the successful VCG‐suppliers way of doing things.