A Framework for Evaluating ERP Implementation Choices
提出了一个框架，帮助管理者在ERP实施中匹配系统与业务流程，通过识别定制选项和所需能力来支持决策，并用案例说明应用。
A key issue in enterprise resource planning (ERP) implementation is how to find a match between the ERP system and an organization's business processes by appropriately customizing both the system and the organization. In this paper, we advance a framework for supporting management decision-making about customization choices and the capabilities required to accomplish them. In this framework, we identify various customization possibilities for business processes as well as ERP systems. We also identify technical and process change capabilities required for system and process customization. Combining customization options with change capabilities, we present a useful way for managers to identify feasible customization options for their particular organization. Such a framework also helps managers to recognize the gap between desired customization options and change capabilities. A case study is used to illustrate the application of the framework.