BPR implementation in Europe: the adaptation of a management concept
分析了20家欧洲企业实施业务流程再造的情况，发现其采用预防性方式，实施时间与变革范围相关，带来中等积极效果且社会成本较低。
This paper analyses Business Process Re-engineering (BPR) implementation in 20 European firms. In contrast with the radical postulates of the early orthodox literature, the find- ings reveal that BPR was used in a preventive way, with implementation time lengths directly related to the scope of the organisational changes attempted and generating moderately positive results according to corporate performance indicators, with relatively low social cost.